Privacy Policy

Introduction

This Privacy Policy explains how Zentriqa Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our food festival and event services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

Zentriqa Ltd is the data controller responsible for your personal data. Our company is registered in Cyprus with registration number HE821647 and VAT number CY82641973X. Our registered address is Spyrou Kyprianou Street 41, 6061 Larnaca, Cyprus.

Data We Collect

We collect various types of personal data when you interact with our services. The data collection includes information you provide directly to us and information we collect automatically through your use of our website and services.

• Contact Information: Name, email address, phone number, postal address
• Event Planning Information: Event requirements, budget preferences, timeline, special requests
• Communication Records: Emails, phone calls, meeting notes, and other correspondence
• Website Usage Data: IP address, browser type, device information, pages visited, time spent on site
• Cookies and Tracking Data: Information collected through cookies and similar technologies
• Marketing Preferences: Your consent for marketing communications and preferences

How We Use Your Information

We use your personal data for various purposes related to our food festival and event services. The use of your data is based on legitimate business interests, contractual necessity, or your explicit consent.

• Providing and managing our food festival and event planning services
• Responding to your enquiries and providing customer support
• Planning and executing food festivals and culinary events according to your requirements
• Coordinating with vendors, venues, and other service providers on your behalf
• Sending you updates about your events and important service information
• Marketing our services to you (with your consent)
• Improving our website and services based on usage analytics
• Complying with legal obligations and protecting our legitimate business interests

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about our cookie usage, please refer to our Cookie Policy.

Data Sharing and Disclosure

We may share your personal data with trusted third parties who assist us in delivering our services. We ensure all third parties maintain appropriate data protection standards.

• Event Vendors and Suppliers: Food vendors, venues, entertainment providers, and other event service providers
• Professional Service Providers: Legal advisors, accountants, insurance providers
• Technology Service Providers: Website hosting, email services, analytics providers
• Marketing Partners: With your consent, for joint marketing initiatives
• Legal Requirements: When required by law, court order, or to protect our legal rights

Your Rights

Under the General Data Protection Regulation (GDPR) and applicable data protection laws, you have several rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and protect our legitimate business interests. Event planning data is typically retained for up to 7 years for business records and potential legal requirements. Marketing data is retained until you withdraw consent or we determine it is no longer necessary. Website analytics data is retained according to our analytics provider's policies, typically 26 months for Google Analytics.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include encrypted data transmission, secure data storage, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

International Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers operate. When such transfers occur, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission, to protect your data.

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your personal data, please contact us using the following information:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant supervisory authority. In Cyprus, this is the Commissioner for Personal Data Protection. You may also lodge a complaint with the supervisory authority in your country of residence if you are located in another EU member state.